Privacy Policy

Created: November 9, 2025
Last Updated: November 9, 2025

Your privacy matters

This policy explains how we collect, use, and protect your personal data when you interact with Ai-Ko.chat. We believe in being transparent, clear, and honest about your privacy.

Who we are

Ai-Ko.chat is operated by Virtual Graphics, based in Switzerland.

Contact us:

Email: info@ai-ko.chat
Discord: discord.gg/YNDwUEqFmQ
Address: Virtual Graphics, Sonnmatt 28, 9122 Mogelsberg - Switzerland

Our role in your privacy

If you are a customer, a community member, or simply visiting our website, this Privacy Policy applies to you. It explains how we handle your data and what rights you have.

We act as the data controller of the personal data you provide to us (such as your account details, companions, chats, or other content).

Your responsibilities:

Read this Privacy Policy so you know how your data is used
Keep your login details safe — don' t share your password or account
Only share data you' re comfortable posting (for example, in companions or chats)
Contact us if you have questions — we' re here to help

Age restrictions

Ai-Ko.chat is for users aged 18 and over only. We do not knowingly collect data from anyone under 18. If we become aware that a minor has provided data, we will delete it immediately and terminate their account.

When and how we collect data

From the moment you interact with Ai-Ko.chat, we may collect certain data:

When you browse our website
When you create an account or update your profile
When you chat with AI companions or upload content
When you contact us for support (e.g., via Discord or email)
When you interact with our announcements or emails

Types of data we collect

1. Account & Login Data

What we collect:

First name, last name, email address
Password (stored as a one-way hash — we never see your actual password)

Who can access:

Only the founder of Ai-Ko.chat, and only when necessary for legitimate reasons such as system maintenance, security, or legal compliance

Legal basis: Contract (to provide you with an account and access to Ai-Ko.chat)

2. User-Generated Content (UGC)

Companions/Characters:

You choose the visibility (public, unlisted, private)
Public companions may be viewed by anyone
Private companions are only visible to you

Chats:

Chats are strictly private
Chat messages are stored in our database (Upstash) and processed by OpenAI to generate AI responses
Chat memory/context is stored in Pinecone for improved conversation continuity
Moderators cannot access your chats
The founder may only access chats for legitimate technical reasons (security incidents, debugging critical errors, system maintenance)
Outside of these reasons, explicit user consent is required
Data retention: Chats are stored while your account is active. When you delete your account, all chats are permanently deleted from active systems
Third-party processing: OpenAI processes your chat messages to generate responses according to their data usage policies

Comments:

Comments are public and viewable by anyone

Note: Our hosting providers (Hetzner) may technically process this data as part of operating the service infrastructure.

Legal basis: Contract (to provide the service) and Legitimate Interest (to improve the service and maintain security)

3. Technical & Identification Data

We may collect technical information to operate the service securely and efficiently:

IP address
Device type and operating system
Browser version and language settings
Time zone and approximate geolocation (country/city level)
Referrer URL (how you found us)

Legal basis: Legitimate Interest (security, fraud prevention, service optimization)

4. Analytics Data

We use privacy-friendly analytics (via Dokploy, and Clerk) to track:

Pages visited and navigation paths through the site
Feature usage (e.g., companion creation, chat activity)
Performance metrics (response times, errors, uptime)
Frequency of visits to Ai-Ko.chat

This data is aggregated and anonymized — we cannot identify individual users from it.

Legal basis: Legitimate Interest (to improve the service and user experience)

5. Payment & Billing Data

When you subscribe to a paid plan (Basic or Pro), we collect:

Billing name and email
Payment method information (processed by Stripe — we never see your full card details)
Transaction history and subscription status

Legal basis: Contract (to process your payment and provide subscription services)

6. Sensitive Data

We do not actively collect sensitive categories of data (such as health, religion, political opinions, sexual orientation, etc.) unless:

You choose to share it voluntarily (e.g., in your profile, companion descriptions, or chats), or
We are legally required to process it

If you share sensitive data in chats or content, remember that it will be processed by our AI providers (OpenAI) as part of generating responses.

How and why we use your data

We only use your personal data for specific, legitimate purposes:

Purpose	Legal Basis
Providing the service (login, authentication, account management)	Contract
Processing payments and subscriptions	Contract
Generating AI responses to your chats	Contract
Improving the app (testing features, fixing bugs, analytics)	Legitimate Interest
Customer support (answering questions, resolving issues)	Contract / Legitimate Interest
Sending service updates and important announcements	Contract / Legitimate Interest
Sending optional newsletters and feature announcements (if you opt in)	Consent
Security and fraud prevention	Legitimate Interest / Legal Obligation

We never sell your data to third parties.

Cookies and tracking

We do not use traditional tracking cookies.

We use privacy-friendly analytics which does not set cookies or track individual users. Clerk (our authentication provider) may use essential cookies necessary for login functionality.

You can manage cookie preferences in your browser settings.

Third parties who process your data

To run Ai-Ko.chat efficiently and securely, we rely on trusted third parties. These services process your data only to the extent necessary to provide their service:

Infrastructure & Hosting

Hetzner (Germany) – Server hosting
Dokploy – Deployment interface
GitHub – Code repository

Databases

Neon.tech – Main database (user accounts, companions, content)
Prisma – Database connection layer
Upstash – Chat message storage
Pinecone – Chat memory/context storage

Authentication & Payments

Clerk – User authentication and subscription management
Stripe – Payment processing (Stripe does not share full payment details with us)

AI Services

OpenAI – Processes chat messages to generate AI companion responses. OpenAI' s data usage is governed by their own privacy policy and data processing agreement. As of our last review, OpenAI does not use data from their API for training purposes.

Analytics

Plausible Analytics – Privacy-friendly website analytics (no personal data, no cookies)

Data transfers:

Some of these providers may store or process data outside Switzerland or the European Economic Area (EEA). When data is transferred internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the EU Commission
Encryption in transit and at rest

How secure is your data?

We take security seriously and implement appropriate technical and organizational measures:

Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
Access controls: Strict authentication and authorization systems via Clerk
Password security: Passwords are hashed using industry-standard algorithms (we never store plain-text passwords)
Regular updates: We keep our systems and dependencies up to date
Limited access: Only the founder has access to production systems, and only when necessary

However, please remember:

No online system is ever 100% secure
You are responsible for keeping your login details safe
Use a strong, unique password for your Ai-Ko.chat account
Never share your password with anyone

If you believe your account or privacy has been breached, contact us immediately via Discord or email.

How long do we store your data?

Data Type	Retention Period
Active account data	While your account is active
Chats and companions	Until you delete them or delete your account
Payment records	7 years (for tax and legal compliance)
Analytics data	24 months, aggregated and anonymized
Backups	Up to 30 days after deletion
Inactive accounts	May be deleted after 2 years of no login activity (with advance notice)

When you delete your account:

Your data is removed from our active systems immediately
Some data may remain in backups for up to 30 days, then is permanently erased
Public comments may remain visible to preserve conversation context, but will be anonymized
Payment records are retained for legal and tax compliance purposes only

Forced deletion: We may erase accounts or content if needed for system security, legal compliance, or content moderation (e.g., violations of our Terms of Use).

Your privacy choices and rights

Your choices

You can browse Ai-Ko.chat without creating an account, but you won' t be able to create companions or chat
You can make your companions private or public
You can delete individual chats or companions at any time
You can opt out of optional marketing emails via Discord, email, or your account settings
You can delete your account at any time from your account settings

Your rights (under GDPR and Swiss data protection law)

You have the following rights regarding your personal data:

Right to access – Request a copy of the personal data we hold about you

Right to rectification – Correct any errors or incomplete information in your data

Right to erasure (right to be forgotten) – Request deletion of your personal data (with certain exceptions, such as legal obligations)

Right to restriction – Request that we limit how we process your data in certain circumstances

Right to data portability – Receive your data in a structured, machine-readable format, or request transfer to another service

Right to object – Object to processing based on legitimate interests, including marketing communications

Right to withdraw consent – If processing is based on consent, you can withdraw it at any time (doesn' t affect the lawfulness of past processing)

Right to lodge a complaint – If you' re unhappy with how we handle your data:

Contact us first — we' ll do our best to resolve the issue
If unresolved, you can file a complaint with your local data protection authority:
- Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
- EU/EEA: Your local Data Protection Authority

How to exercise your rights: Contact us via email or Discord (details at the top of this policy). We aim to respond within 30 days of your request.

Automated decision-making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. AI-generated chat responses are part of the service you request and do not make decisions about you.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

New features or services
Changes in laws or regulations
Improvements to our data practices

When we make changes:

We' ll post the updated policy here with a new ' Last Updated' date
If the changes are significant, we' ll notify you via email or a prominent notice on the website
Your continued use of Ai-Ko.chat after changes means you accept the updated policy

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: info@ai-ko.chat
Discord: discord.gg/YNDwUEqFmQ
Address: Virtual Graphics, Sonnmatt 28, 9122 Mogelsberg - Switzerland

We' re here to help and will respond as quickly as possible.